By creating an account, purchasing a plan, subscription, add-on or credits, or using MapleVow (the "Service"), you agree to these Terms of Service. If you do not agree, you must not use the Service.
These Terms are governed by the laws of Ontario and the federal laws of Canada that apply there. Nothing in these Terms removes mandatory consumer-protection or language rights that apply to you under the laws of your own province, including Quebec. The Service is intended for wedding hosts, couples, planners, invited wedding guests, and wedding businesses ("vendors") listed in our directory.
You must be at least 18 years old to create an account or buy a paid plan. You are responsible for your login credentials and for all activity under your account, including activity by anyone you invite to help manage a wedding.
On the Planner plan, the account owner controls the team. Weddings created by team members belong to the owner's account, and the owner decides who can access them.
You agree to provide accurate account and billing information and to keep it current. We may suspend access if we believe an account is being used without authorization, for fraud, or in violation of these Terms.
MapleVow provides digital wedding RSVP, guest management, invitation, wedding website, seating chart, budget, timeline, email, SMS, guest photo, vendor directory, AI-assisted and planner tools. The Service is hosted in Canada. No physical goods are sold.
We rely on trusted third-party providers for things like payments, messaging, sign-in, maps, file storage and AI features. Our Privacy Policy explains how they handle personal information.
Prices are shown in Canadian dollars unless stated otherwise. Applicable taxes, such as GST/HST or QST, are added at checkout.
One-time plan upgrades, add-ons, SMS and AI credits, and memory page purchases are digital services delivered immediately and are non-refundable once purchased, except where required by law or where we verify a billing error.
Subscriptions, such as the Planner plan and vendor subscriptions, are billed in advance for each monthly or yearly period and renew automatically until you cancel. You can cancel at any time from your billing page, and access continues until the end of the paid period. Fees already charged are non-refundable. Our Refund Policy has the details.
Couple plans are for one couple's own wedding. Weddings managed for clients or other couples require the Planner plan. Couple accounts can create a limited number of weddings in any 12-month period, deleted weddings included. If an account appears to be used for client work, we may contact you to move it to the Planner plan, or limit it under Section 15.
Wedding data is retained according to the selected plan and the retention settings shown in the Service. We notify you before an account or wedding is closed for inactivity or after the wedding. You may export your data where export tools are available and may request deletion by using account settings or contacting us.
Account deletion may be immediate and irreversible. Some records may be kept for a limited time where reasonably needed for billing, security, fraud prevention, legal compliance, dispute resolution, or backup integrity.
You may use the Service only for legitimate wedding planning, RSVP, invitation, and guest communication purposes. You must not use the Service to:
You must not create event names, invitation text, website content, SMS messages, emails, uploaded files, guest communications, or other content that is illegal, hateful, abusive, harassing, threatening, sexually exploitative, defamatory, deceptive, fraudulent, or intended to mislead recipients.
We use automated checks, which can include AI, to help spot abusive or misleading website text and messages. Flagged content is reviewed by a person. While a review is open, we may hold outgoing guest messages from that account.
We may remove content or restrict access if we reasonably believe content violates these Terms, creates legal risk, harms guests or other users, or may damage the Service.
Hosts are responsible for making sure they have consent or another lawful basis to add guest contact information and send messages. This includes compliance with Canada's Anti-Spam Legislation (CASL), where applicable.
By using SMS or email features, you confirm that:
MapleVow provides communication tools, but hosts control guest lists and message content. We are not responsible for CASL violations, privacy complaints, carrier complaints, or other claims caused by guest data or messages entered by hosts.
MapleVow SMS is built for Canadian phone numbers. Delivery to Canadian carriers is highly reliable — however, no SMS service can promise 100% delivery. Final delivery is decided by each guest's mobile carrier and network, which is beyond our control.
If our messaging provider reports a message as failed or undelivered, the credit is automatically returned to your balance. A message the carrier accepts counts as sent, even if the guest's phone is off or the message is filtered on the device.
US numbers: SMS to US guests generally works, but delivery is not guaranteed and may be blocked by some US carriers. International numbers: delivery outside Canada and the US is not guaranteed and varies by country and carrier.
Every guest can always RSVP through their personal link — SMS is a reminder tool, not your only channel.
Guest data is personal information. Hosts must collect, enter, use, and share guest data responsibly and only for wedding-related purposes. You are responsible for the accuracy of guest information you enter and for any claims arising from entering, uploading, or messaging guest data without proper authority or consent.
Our Privacy Policy explains how MapleVow handles personal information when providing the Service.
MapleVow owns the platform, software, design, workflows, documentation, and brand. You retain ownership of content you upload or enter, and you grant MapleVow a limited licence to host, process, display, transmit, and back up that content only as needed to provide, secure, support, and improve the Service.
You may not copy, scrape, reverse engineer, reproduce, or use any part of the platform to build a competing service.
The Service depends on third-party providers, such as hosting, payment, messaging, email, sign-in, maps, storage and AI providers, domain providers, carriers and internet providers. These providers may experience delays, outages, filtering, delivery failures, account reviews, or service interruptions.
MapleVow is not responsible for third-party outages, carrier filtering, email spam filtering, payment processor issues, authentication provider issues, or delays outside our reasonable control.
The Service is provided "as is" and "as available." We work hard to provide a reliable service, but we do not guarantee uninterrupted uptime, error-free operation, data availability at every moment, or delivery of every SMS, email, RSVP link, invitation, or notification.
We do not guarantee that the Service will meet every user need or that guest communications will be received, opened, read, or acted on.
To the maximum extent permitted by law, MapleVow is not liable for indirect, incidental, special, consequential, punitive, or lost-profit damages.
MapleVow is not liable for misuse by hosts, inaccurate guest data entered by hosts, messages sent by hosts, failure to obtain guest consent, guest disputes, third-party service outages, carrier or email delivery failures, or unauthorized use caused by a user's failure to protect account credentials.
To the maximum extent permitted by law, our total liability for any claim is limited to the amount you paid to MapleVow in the 12 months before the event giving rise to the claim.
You agree to indemnify and hold harmless MapleVow, its owners, employees, contractors, and service providers from claims, losses, damages, penalties, costs, and reasonable legal fees arising from your misuse of the Service, your content, your guest list, your messages, your violation of these Terms, your violation of law, or your failure to obtain required consent from guests.
We may suspend, restrict, or terminate your account, wedding pages, SMS access, email access, or other features if we reasonably believe you violated these Terms, created legal or security risk, abused guests or third parties, engaged in fraud or chargebacks, or used the Service in a way that could harm MapleVow, guests, providers, or other users.
Where an account is suspended or terminated for violation of these Terms, paid fees, credits, add-ons, and subscription charges are not refunded, except where required by law.
MapleVow offers a directory of wedding businesses ("vendors") so couples can discover and research them. The directory is an informational listing service only. MapleVow does not vet, verify, endorse, employ, represent, or guarantee any vendor, and a listing in the directory does not imply any approval, ranking, or partnership.
Any arrangement, booking, contract, payment, or dispute between a couple and a vendor is solely between those parties. MapleVow is not a party to vendor transactions and is not responsible for vendor conduct, availability, pricing, quality of work, or any agreement you reach with a vendor. You are responsible for your own due diligence before hiring a vendor. Listing details are provided "as is" and may be incomplete or out of date.
Partner offers and affiliate links. Some offers, coupon codes and links on MapleVow, for example in the vendor directory, partner perks and blog articles, come from businesses we partner with. For some of them, MapleVow may earn a commission when you buy through our link or use our code, at no extra cost to you. Not every offer, code or link earns us a commission. Each offer is set by the business that provides it, and its terms are that business's responsibility.
Businesses may submit a new listing or claim an existing listing. By submitting or claiming a listing, you confirm that you are the owner of the business or an authorized representative, and that the information you provide is accurate and not misleading. Once a submission or claim is approved, MapleVow may create a vendor account so you can manage the listing.
You are responsible for keeping listing information accurate and for all activity under your vendor account. MapleVow may review, edit, decline, suspend, or remove any listing or vendor account at its discretion, including for inaccurate information, policy violations, or risk to users.
The Service lets users submit content such as vendor listings, descriptions, photos, ratings, and reviews ("User Content"). You keep ownership of your User Content and grant MapleVow a non-exclusive, worldwide, royalty-free licence to host, store, display, reproduce, and distribute it as needed to operate, secure, and promote the Service.
You are responsible for your User Content and confirm that you have the rights to submit it and that it is accurate and not unlawful, infringing, defamatory, deceptive, or otherwise in breach of these Terms. Reviews and ratings must reflect genuine, first-hand experience; fake, incentivized, or retaliatory reviews are prohibited. Reviews and ratings represent the views of the users who post them, not MapleVow. We may moderate, remove, or refuse User Content at our discretion.
Vendors may buy paid features, such as a vendor subscription, a featured listing, or other promotional placements ("Promotions"). Prices are in Canadian dollars, plus applicable taxes. Subscriptions renew automatically each monthly or yearly period until cancelled, and you can cancel at any time from the vendor billing page; access continues until the end of the paid period. One-time Promotions take effect when purchased. Fees already charged are non-refundable, except where required by law or where we confirm a billing error.
A Promotion increases a listing's visibility but is not an endorsement, a ranking guarantee, or a guarantee of bookings or results. We may decline, pause, or remove a Promotion that violates these Terms or our policies, without a refund where the violation is your fault.
MapleVow lets couples display a registry, including cash funds, gift instructions, and payment details such as an Interac e-Transfer email address or a PayPal link. MapleVow is a technology platform. It is not a bank, payment processor, money services business, or escrow agent.
Any money or gift sent in connection with a registry — including by Interac e-Transfer, PayPal or another payment service, gift card, store purchase, or cash contribution — happens directly between the guest and the couple, store, bank, or payment service involved, under that third party's own terms. MapleVow does not process, collect, hold, escrow, refund, or guarantee registry funds or gifts, and charges no fees on them. Banks and payment services may charge their own fees. Some store links on a registry may earn MapleVow a small commission from the store, at no extra cost to the guest.
Couples are responsible for making sure the payment instructions they publish are accurate, belong to them, and are used lawfully. MapleVow does not verify who owns a payment account or email address shown on a registry. Payments can be sent to the wrong recipient or obtained by fraud, and to the extent permitted by law, MapleVow is not responsible for failed, misdirected, or fraudulent payments arranged off the platform. Questions about a payment, a refund, or a gift should go to the couple, the store, or the bank or payment service involved.
Gifts marked as reserved, purchased, or contributed on a registry are based on what guests report. They are not proof of payment or delivery.
You must not use a registry to misrepresent who you are, impersonate anyone, phish, or collect money under false pretences. We may review, hide, restrict, or remove registry content or payment instructions, or suspend a registry, when we reasonably suspect fraud, abuse, or a compromised account. We may also ask for additional verification before payment instructions are changed. When we take one of these steps, we will usually tell the couple and give them a way to sort it out, unless that could help a fraud continue.
Keep your sign-in details secure. We recommend turning on two-factor authentication. If you notice a change you did not make, or a registry that seems fraudulent, contact support [at] maplevow [dot] ca. Guests can also use the "Report a concern" link shown with a registry's payment details.
Nothing in this section limits rights you have under privacy, consumer protection, or other laws that cannot be waived.
Some features use artificial intelligence, such as the planning assistant, writing suggestions, and listing auto-fill. AI output can be inaccurate, incomplete, or out of date. You are responsible for reviewing and editing AI-assisted content before you publish or rely on it, and for ensuring it is accurate and complies with these Terms. MapleVow does not guarantee the accuracy of AI-assisted output.
Connecting your own domain. You can connect a domain you already own to your wedding website for a one-time fee per wedding. You keep the domain at your own registrar and remain responsible for renewing it and for its DNS settings. If the domain stops pointing at MapleVow or expires, your wedding website goes back to its MapleVow address.
Registering a new domain through MapleVow. When we register a domain for you, you are its registrant (owner) and you authorize us and our domain registrar partner to register it in your name with the contact details you give, which must be accurate. You also agree to the registry's own rules, including, for a .ca domain, the Canadian Presence Requirements and the CIRA Registrant Agreement, which you must accept within the time the registry sets. The fee is charged yearly in advance, plus applicable taxes, and renews automatically each year until you turn renewal off. We email you before each renewal. If registration fails, we refund that payment in full. Once a domain is registered, its fee is not refundable, except where required by law. If you turn renewal off or a renewal payment fails, the domain stays active until the end of the paid year and then expires, after which it may be lost and registered by someone else. You may ask us to transfer a domain you own to another registrar while it is active. Premium names and some endings are not offered.
We may update these Terms from time to time. If changes are material, we will provide reasonable notice by email, in-app notice, or posting on the website. Continued use of the Service after changes take effect means you accept the updated Terms.
Questions about these Terms can be sent to legal [at] maplevow [dot] ca.
MapleVow
Toronto, Ontario, Canada