By creating an account, purchasing a plan or add-on, purchasing SMS credits, or using MapleVow (the "Service"), you agree to these Terms of Service. If you do not agree, you must not use the Service.
These Terms are governed by the laws of Ontario and the federal laws of Canada that apply there. The Service is intended for wedding hosts, couples, planners, and invited wedding guests.
You must be at least 18 years old to create an account or buy a paid plan. You are responsible for your login credentials and for all activity under your account, including activity by anyone you invite to help manage a wedding.
You agree to provide accurate account and billing information and to keep it current. We may suspend access if we believe an account is being used without authorization, for fraud, or in violation of these Terms.
MapleVow provides digital wedding RSVP, guest management, invitation, homepage, seating chart, budget, timeline, email, SMS, guest photo, and planner tools. The Service is hosted in Canada using Oracle Cloud infrastructure in a Canadian region. No physical goods are sold.
The Service may use third-party providers, including Twilio for SMS delivery, Resend for email delivery, Stripe for payments, and Google for sign-in and authentication.
Prices are shown in Canadian dollars unless stated otherwise. One-time plan upgrades, add-ons, SMS credits, and memory page purchases are digital services delivered immediately and are non-refundable once purchased, except where required by law or where we verify a billing error.
Planner subscriptions are billed in advance. You may cancel a subscription at any time, and access continues until the end of the paid billing period. Fees already charged are non-refundable.
Wedding data is retained according to the selected plan and the retention settings shown in the Service. You may export your data where export tools are available and may request deletion by using account settings or contacting us.
Account deletion may be immediate and irreversible. Some records may be kept for a limited time where reasonably needed for billing, security, legal compliance, dispute resolution, or backup integrity.
You may use the Service only for legitimate wedding planning, RSVP, invitation, and guest communication purposes. You must not use the Service to:
You must not create event names, invitation text, homepage content, SMS messages, emails, uploaded files, guest communications, or other content that is illegal, hateful, abusive, harassing, threatening, sexually exploitative, defamatory, deceptive, fraudulent, or intended to mislead recipients.
We may remove content or restrict access if we reasonably believe content violates these Terms, creates legal risk, harms guests or other users, or may damage the Service.
Hosts are responsible for making sure they have consent or another lawful basis to add guest contact information and send messages. This includes compliance with Canada's Anti-Spam Legislation (CASL), where applicable.
By using SMS or email features, you confirm that:
MapleVow provides communication tools, but hosts control guest lists and message content. We are not responsible for CASL violations, privacy complaints, carrier complaints, or other claims caused by guest data or messages entered by hosts.
Guest data is personal information. Hosts must collect, enter, use, and share guest data responsibly and only for wedding-related purposes. You are responsible for the accuracy of guest information you enter and for any claims arising from entering, uploading, or messaging guest data without proper authority or consent.
Our Privacy Policy explains how MapleVow handles personal information when providing the Service.
MapleVow owns the platform, software, design, workflows, documentation, and brand. You retain ownership of content you upload or enter, and you grant MapleVow a limited licence to host, process, display, transmit, and back up that content only as needed to provide, secure, support, and improve the Service.
You may not copy, scrape, reverse engineer, reproduce, or use any part of the platform to build a competing service.
The Service depends on third-party providers, including Oracle Cloud, Twilio, Resend, Stripe, Google, domain providers, carriers, internet providers, and other infrastructure vendors. These providers may experience delays, outages, filtering, delivery failures, account reviews, or service interruptions.
MapleVow is not responsible for third-party outages, carrier filtering, email spam filtering, payment processor issues, authentication provider issues, or delays outside our reasonable control.
The Service is provided "as is" and "as available." We work hard to provide a reliable service, but we do not guarantee uninterrupted uptime, error-free operation, data availability at every moment, or delivery of every SMS, email, RSVP link, invitation, or notification.
We do not guarantee that the Service will meet every user need or that guest communications will be received, opened, read, or acted on.
To the maximum extent permitted by law, MapleVow is not liable for indirect, incidental, special, consequential, punitive, or lost-profit damages.
MapleVow is not liable for misuse by hosts, inaccurate guest data entered by hosts, messages sent by hosts, failure to obtain guest consent, guest disputes, third-party service outages, carrier or email delivery failures, or unauthorized use caused by a user's failure to protect account credentials.
To the maximum extent permitted by law, our total liability for any claim is limited to the amount you paid to MapleVow in the 12 months before the event giving rise to the claim.
You agree to indemnify and hold harmless MapleVow, its owners, employees, contractors, and service providers from claims, losses, damages, penalties, costs, and reasonable legal fees arising from your misuse of the Service, your content, your guest list, your messages, your violation of these Terms, your violation of law, or your failure to obtain required consent from guests.
We may suspend, restrict, or terminate your account, wedding pages, SMS access, email access, or other features if we reasonably believe you violated these Terms, created legal or security risk, abused guests or third parties, engaged in fraud or chargebacks, or used the Service in a way that could harm MapleVow, guests, providers, or other users.
Where an account is suspended or terminated for violation of these Terms, paid fees, SMS credits, add-ons, and subscription charges are not refunded, except where required by law.
We may update these Terms from time to time. If changes are material, we will provide reasonable notice by email, in-app notice, or posting on the website. Continued use of the Service after changes take effect means you accept the updated Terms.
Questions about these Terms can be sent to [email protected].
MapleVow Toronto, Ontario, Canada