Prices are shown on our pricing page in Canadian dollars. Applicable taxes, such as GST/HST or QST, are added at checkout.
| Item | Reason |
|---|---|
| Account registration | Free, no charge to register |
| Plan upgrades and add-ons | Digital service, delivered immediately |
| Memory page | Digital service, delivered immediately |
| SMS and AI credit packs | Prepaid digital credits |
| Unused credits when an account is deleted | Prepaid balance, not recoverable |
| Subscriptions (Planner, vendor) for the current period | Access continues until the period ends |
| Subscriptions for past periods | Service already provided |
| Vendor promotions once active | Digital service, delivered immediately |
| Item | How it works |
|---|---|
| Failed SMS | When our messaging provider reports a message as failed or undelivered, the credit is automatically returned to your balance. This is a credit, not a cash refund. |
Subscriptions renew automatically each monthly or yearly period until cancelled. You can cancel at any time from your billing page. You keep access until the end of the period you already paid for, and you are not charged again.
SMS messages and digital plan access are delivered instantly and cannot be "returned." Once an SMS is sent, we have already paid for it. Once a plan is activated, all features are immediately available.
We show this policy on our pricing page, at checkout, and here, so there are no surprises.
If we verify a billing error on our part, such as a double charge or an incorrect amount, we will correct it in full. Contact support [at] maplevow [dot] ca with your receipt and we will reply within 1 business day.
Nothing in this policy removes refund rights you have under consumer protection law in your province.