Start with the common questions below. If you need account-specific help, sign in and submit a support ticket so we can see your wedding details securely.
For account, billing, wedding setup, guest list, SMS, or RSVP issues, log in and open a support ticket. That keeps your details private and lets us reply in one place.
Sign in to open a ticketSupport tickets are the fastest path for account-specific requests.
You can also email us for general questions. Please do not send guest lists, payment details, or private wedding data by email.
Email hidden until the page loadsThe homepage keeps only the essentials. This page carries the practical details couples and planners usually ask next.
MapleVow is built for Canadian couples and planners, with prices in CAD and Canadian hosting. Couples outside Canada can still use it if the feature set fits their event.
Most couples can create a wedding, customize the RSVP form, and share a link in a few minutes. You can keep improving the homepage, invitation card, and guest list after launch.
Yes. You can import guests from CSV, add guests manually, or use the general RSVP link when you want guests to enter their own details.
Use Guest Info Collection, free on every plan. Share a link or QR code, guests submit their address and contact details, and you import their responses into your guest list with one click.
Yes. Public wedding pages, RSVP flows, email copy, and key dashboard areas support English and French, with bilingual wedding pages available when enabled.
Yes. The Guest Info Collection form lets guests fill in their address, phone, email, and any custom questions you add. Submissions land in your dashboard for review before they join your guest list.
No. Guests open the RSVP link in a browser, answer the form, and submit. They do not need a MapleVow account or mobile app.
Couples invite the main guest and allow a plus-one when needed. The main guest can submit the extra attendee details through the RSVP form, so you do not need a separate email for every plus-one.
Guests can revisit their RSVP link and update their response when the page is still open. Couples can also edit guest records from the dashboard.
The dashboard shows delivery status where provider data is available. Failed messages are not resent automatically, so review the message log and resend manually when appropriate.
Yes. SMS credits can be purchased as an add-on when SMS sending is available for your account. You only pay for the credits you choose to send.
Your page stays active for the post-wedding access window included with your plan. You can export your data anytime from the dashboard.
Custom URL slugs are available on paid plans, and custom subdomains such as yourname.maplevow.ca are available on Premium and Planner plans.
Yes. The Planner plan gives professionals one dashboard for multiple weddings, with separate settings, guest lists, and client-facing pages.
Yes. Guest lists, RSVP data, budget records, and planning information can be exported from the dashboard.
Support tickets are tied to your account, which makes it safer to discuss wedding settings, guest records, billing, SMS, and email delivery without exposing private details in plain email.
MapleVow stores production data on Canadian infrastructure and is designed around Canadian privacy expectations, including PIPEDA-aware handling of guest information.
Log in and submit a support ticket for account-specific data requests. If you delete a wedding, confirm carefully because guest and planning records can be removed.